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We take great pride in delivering best-in-class service, but we know that occasionally we may fall short of your expectations. Whether it’s a miscommunication, a new team member missing a step, or simply an error on our part, please know it is never intentional and we genuinely feel bad when we let a customer down.

If something isn’t right, we want to know about it right away so we can make it right. We’re consumers too, so we understand the temptation to share frustration online. However, posting a review doesn’t resolve the issue — reaching out to us directly does.

Before leaving a review, please give us the opportunity to address your concern. We’re only successful when you’re happy.

Please share your feedback. Your submission goes directly to Dawn Walston, our Director of Customer Care, who is fully empowered to help. The more detail you can provide, the faster we can investigate and work to resolve the matter.

You may also contact Dawn directly at customercare@tituswill.com.

Thanks again!